Authorized Billing/Shipping Addresses: All initial orders must be shipped to the billing name and address. We are not authorized to ship to any address other than the verified billing address. Shipping to an alternate address is at our discretion only and will only be considered for existing customers in good standing as determined by us. We will automatically change your shipping to the billing address if you provide a different address. We do this to help guard ourselves and our customers against fraud.
Deliveries - Alpha Factor leotards
can only be shipped to USA addresses. This is due to Alpha Factor corporate policy.
If it were up to us, we would still ship to you. Sorry.
Signature Required: Deliveries are insured and may require a signature due to MasterCard, Visa, Discover and American Express guidelines.
Please be sure to provide a correct and complete address. UPS/FedEx charge an additional $10.00 fee for address corrections. This fee will be charged to your account if you provide an incomplete shipping address. Be sure to include Apt, Suite, Company Name, etc. if applicable. We do not authorize package forwarding/redirecting on shipments. If you place a request directly with the shipper to forward or redirect a package, the additional charge will be billed to your credit card.
UPS & FedEx require a street address for delivery. They cannot deliver to a PO Box or APO/FPO address. If a PO Box/APO/FPO is listed as the billing/delivery address we will automatically ship via USPS using a similar service. Shipping charges may be adjusted accordingly.
UPS/FedEx do not deliver on Saturday.
Weekends and some holidays are not considered days in transit for purposes of express
methods of shipment.
Orders will be processed the following business day. Our office closes at 4:00pm. Shipments go out between 3:30 and 5:00pm Monday-Friday, holidays excluded.
Priority Mail leaves our office between 3:00 and 4:00.
Due to ever-changing fuel prices, UPS and
FedEx may assess Fuel Surcharges depending on the price of fuel.
We must pass these fuel surcharges onto our customers. These surcharges are included in the shipping fee
shown to you when you check out. No additional charges will be added.
Clearance Items: Clearance/closeout items are available on a first pay basis. No Mail Orders accepted on these items. We will ship the balance of your order even if we are sold out of some items unless you specify that you want "All or Nothing" in the special instructions section. Clearance/closeout items can not be refunded. Clearance items may also require extra time for shipping. Please allow at least 5 business days for processing of your clearance items.
Special Order Items:
Special Order items require 5-8 weeks for shipment and require a 20% non-refundable
deposit before your order is placed.
Special Order items are not returnable or refundable since they are ordered specifically for you.
Backorders: Items showing as on backorder will usually be shipped within 2-6 weeks in most cases. Due to manufacturers' production schedules, some items may require additional time. If your backorder item(s) cannot be shipped within 30 days, we will automatically cancel the order.
NOTE: If you do not receive an automatic e-mail pre-confirmation of your transaction, it usually means either you did not click on the FINALIZE button to complete your order, or there was a problem with the e-mail address you provided. If we cannot contact you via e-mail, your order will NOT BE PROCESSED. If you do not receive your pre-confirmation shortly after finalizing your order, be sure to e-mail us to confirm your transaction has been received. Be sure to review your order pre-confirmation and notify us immediately if there is an error. Be sure to check sizes and colors carefully.